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Delivery Information

To calculate the cost of delivery to your address please select one of the links below.
 
Please select your location:

You may also wish to view our other terms with regard to deliveries, and returns procedures.

1. Shipping

1.1 UK Mainland Shipping
 
Note: If you are located in the Highlands, Islands or Northern Ireland please click here to see your shipping rates.
 
Shipping Service Cost
2nd Class Delivery (dispatched within three working days) £1.99
1st Class Delivery (dispatched within three working days) £3.99
Special Delivery (delivery within two working days) £9.99
Express Delivery* (next working day delivery) £12.99

 

*Orders placed before 1100GMT will arrive next working day.  Orders placed after this time will arrive within two working days.  All express deliveries are sent via FedEx courier or Royal Mail special delivery.  Availability; Monday-Thursday.

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1.2 UK Highlands, Islands and Northern Ireland

If your shipping weight is 2kg or less the following rates apply.  If your shipping weight is over 2kg please click here to see your rates.

Shipping Service Cost
2nd Class Delivery (dispatched within three working days) £1.99
1st Class Delivery (dispatched within three working days) £3.99
Special Delivery (delivery within two working days) £12.99
Express Delivery* (next working day delivery) £15.99

 

*Orders placed before 1100GMT will arrive next working day.  Orders placed after this time will arrive within two working days.  All express deliveries are sent via FedEx courier or Royal Mail special delivery.  Availability; Monday-Thursday.

If your shipping weight is over 2kg the following rate applies.

Shipping Service Cost
Courier (dispatched within three working days) £19.99

 

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1.3 Europe Delivery

For European countries (other than the UK) the following shipping rates apply.

Shipping Weight Shipping Service Cost
0-500g Airmail Delivery (dispatched within three working days) £4.99
501-1000g Airmail Delivery (dispatched within three working days) £8.99
1kg+ Please contact us for a quote.
 
1.4 Worldwide Delivery
 
If you are outside Europe the following shipping rates apply.
 
Shipping Weight Shipping Service Cost
0-500g Surface Mail Delivery (dispatched within three working days) £5.99
501-1000g Surface Mail Delivery (dispatched within three working days) £9.99
1kg+ Please contact us for a quote.

 

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1.5 Wholesale Shipping

If you are a wholesale customer the following shipping rates apply.  If you are located outside of the UK please contact us for a delivery quote.

Location Cost
UK Mainland £9.99
UK Highlands, Islands and Northern Ireland £19.99
Rest of World Please contact us for a quote.

 

Other Terms  Return to Top


2. Other Terms

2.1 2nd Class, Standard Parcel, Airmail and Surface Deliveries

We aim to ship these packages within three working days of payment although this may change if we experience increased demand.  Royal Mail aim to deliver all 2nd Class items within 3 working days of posting, Standard Parcels within 7 working days, Airmail within 14 working days, and Surface Mail within 8 weeks.  Royal Mail do not consider an item as missing before 15 working days have elapsed so Handcrafted can not pursue a claim for missing mail during this period.

2.2 1st Class and UK Courier Deliveries (including Highlands, Islands and Northern Ireland)

We aim to ship these packages within three working days of payment although this may change if we experience increased demand.  Royal Mail aim to deliver all 1st Class items within 2 working days of posting.  Our couriers aim to deliver items within 4 working days after dispatch.  Royal Mail do not consider an item as missing before 15 working days have elapsed so Handcrafted can not pursue a claim for missing mail during this period.  If a courier item fails to arrive within 4 working days after dispatch please contact us for assistance.

2.3 Special Deliveries

If our special delivery service was selected orders placed before 1100GMT will arrive withing two workings day. Orders placed after this time will arrive within three working days. All express deliveries are sent via FedEx courier or Royal Mail special delivery. If your order has not reached you within two working days then please contact us.  A working day is Monday-Friday (excluding bank holidays).

2.4 Express Deliveries

If our express delivery service was selected orders placed before 1100GMT will arrive next working day. Orders placed after this time will arrive within two working days. All express deliveries are sent via FedEx courier or Royal Mail special delivery. If your order has not reached you within one working day then please contact us.  A working day is Monday-Friday (excluding bank holidays).

 

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3. Returns and Exchanges

3.1 Goods may be returned within 14 days of receipt for a full refund or exchange. Items that have been damaged through the negligence of the customer are excluded from this policy. Please contact us before returning items as unauthorised returns are not permitted.

3.2 Refunds and exchanges will only be processed after the returned goods have been received by Handcrafted.

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  • About

    Welcome to Handcrafted.


    Launched in 2005 Handcrafted have grown to become a leading retailer in handmade gifts.  We import our giftware from many suppliers around the world, many of which we now class as friends.


    Our aim is simple; to provide interesting handmade gifts at affordable prices.  We always love to talk with our customers so if you have any questions it would be great to hear from you.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

  • Contact

    Ways to get in touch:

    • 6 The Mews, Belle Court, High Street, Crediton, EX17 3LE, United Kingdom
    • +44 (0)1363 818054
    • sales[at]handcrafteduk.com
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